In today’s ecommerce-driven world, Amazon and other e-tailers have reduced the customer’s expected delivery time to hours (not weeks). The parts and service sector of America’s crane industry—led by innovators like LC Crane Parts—has responded in kind, with online parts catalogs and fast distribution systems transforming the way we meet our customers’ expectations.
Manufacturers and rental companies have radically different views of after-sale services, but one thing we can all agree on is this: When a mobile crane needs parts or repair, it is in everyone’s best interest to get it lifting again as soon as possible. That’s why customer service, technical support and parts sourcing have all gotten faster. Expanded inventory, improvements in online sourcing, and the availability of quick shipping options have transformed after-sale service in the modern crane industry.
Responding to customer inquiries faster, shipping parts and answering service requests quickly is a huge part of what makes us competitive in the industry in 2018. For our customers, our large inventory means we can ship most of the parts they need right away.
LC Crane has provided parts from our stock and from Europe in a very timely manner.LC Crane operates its parts depot near the Atlanta hub for Delta Air Lines, which is convenient for distributor orders that come in late in the day and still need same-day shipping. We have the ability to offer same-day shipping on stocked parts -- something most of our competitors cannot provide.
In fact, our large inventory can mean the difference between a few days and multiple weeks of downtime.
There are several areas where LC Crane improves and expands aftermarket crane services to our distributors and customers. Our large supply of rebuilt or remanufactured components, for example, can reduce costs and greatly improve the performance of your equipment.
This "faster, better” philosophy extends to service requests as well. Many job sites are round-the-clock operations, so the availability of round-the-clock technical assistance means fleet managers don’t have to lose sleep over keeping their mobile cranes in top condition.
LC Crane’s reliable after-sales service technicians and readily available spare parts will save you money now and (by minimizing down-time) in the long-term. We are proud to be the service technicians and parts supplier of choice for service managers at the world's leading crane rental companies. We promise to sell only factory-stocked crane parts and provide quality services, consultations and assistance
LC Crane (Larry Collier Crane) is a crane service company specializing in Demag crane parts. We also offer parts from other leading brands including American, Comedil, P&H and Terex. Fleet managers around the world also come to us for Kessler Axle parts, PAT parts, Greer parts, rebuilt Liebherr & Krupp parts, Mercedes Benz engines, and Quick Disconnect Couplings.